How do I set a contact to DND?

Click Contacts in the left sidebar, search for the person by name or phone number, and click their name to open their contact record.

In the right-side details panel of the contact record, scroll until you see the Do Not Disturb toggle or switch. It's typically located in the contact info section near the phone and email fields. The toggle will be off (gray) by default.

Click the DND toggle to turn it on (it will switch to an active/colored state). RootLogic will immediately stop all outbound automated and manual texts and emails to this contact. The change takes effect right away — no save button required.

Go to the Notes section and write a quick entry — for example: "Set DND 6/23 — contact called in and asked to stop all texts and emails. OK to call." This tells every future team member why this contact went quiet and what options remain.