What's the difference between DND, STOP, and blocking?

DND is a flag you set manually on a contact record. When enabled, it stops ALL outbound communication from RootLogic to that person: automated texts, automated emails, manual texts, and manual emails. They can still call you. Use DND when a patient asks to be left alone entirely, or when you've confirmed a contact is not a real lead and want to halt automation before cleaning up the record.

When a contact replies STOP to any text message, they are opting out of SMS only. This is automatic and legally required — RootLogic will stop sending texts to that number. You can still call them and send emails. In the contact record, you'll see an SMS opt-out indicator. Do not try to override this; it is a legal opt-out under TCPA.

Blocking is for spammers and nuisance callers. When you block a number, their inbound calls to your RootLogic phone number are rejected before they ring through. It does not stop outbound automation — you still need to enable DND if you want to stop texts and emails going out to that number.

Patient asks to stop all contact: enable DND. Patient replied STOP to a text: RootLogic handles it automatically, no action needed. Confirmed spam or robocaller: use Block Number, then enable DND and delete the opportunity. Real lead who wants email only: STOP handles texts automatically; their email automation continues as normal.