What hours are considered "after hours" for the chat widget?

RootLogic defines "after hours" as any time that falls outside the official business hours set in your account settings. So if your practice is configured as open Monday through Friday, 9am–5pm, then the after-hours widget is active any evening, overnight, and all weekend. This is not a fixed schedule — it's derived entirely from your account's settings.

In RootLogic, click the Settings gear icon in the left sidebar, then navigate to Business Info or Business Hours. Your current configured hours are displayed there. These are the hours the chat widget uses to determine when to switch into after-hours capture mode.

If your practice changes its hours — seasonal schedule, holiday closures, adding Saturday hours — update the Business Hours setting in RootLogic right away. If the settings are outdated, the widget may be showing a "live chat" prompt when no one is available to respond, which creates a bad experience for potential patients.

If updating business hours is outside your account permissions, or you're unsure whether the change will affect other automations, don't guess — contact your Vitality account manager through the RootLogic portal support request form. They can confirm what impact a business hours change will have on your workflows before you make the edit.