Settings

How do I update the practice's business hours?

Business hours in RootLogic control when the After Hours Chat widget activates and when automated responses reference your available times — keep them accurate.

Open Settings from the left sidebar

Click the gear icon (⚙) at the bottom of the left sidebar to open the main Settings panel. You'll need Admin-level access to make changes here. If you don't see all options, ask your practice administrator to update the hours or contact your VMMG account manager.

Navigate to Business Info or Business Profile

In the Settings menu, look for "Business Info" or "Business Profile" in the left-hand list within Settings. Click it to open the general practice information page, which includes your business hours configuration near the bottom of the page.

Set your hours for each day of the week

You'll see a grid with each day of the week listed. Toggle each day on or off (for days the practice is closed), and set your open and close times using the time pickers. If your hours vary — for example, shorter hours on Saturday — set each day individually. Make sure the time zone shown matches your practice location.

Save and confirm

Click Save at the bottom of the Business Info section. The After Hours Chat widget will now switch to after-hours mode outside the hours you've set, and any automation messages referencing business hours will reflect the updated times.

Important: Business hours here are separate from your calendar's available booking slots. Updating business hours in Settings does not automatically update when patients can book appointments on your calendar. If your consultation booking availability also needs to change, that's a separate calendar configuration — contact your VMMG account manager.

Pro tip: Update your business hours in RootLogic before holidays or schedule changes take effect, not the day of. After-hours leads that come in during a holiday closure will sit in the After Hours Chat column — check it the first morning you're back in the office.

How do I update the practice's business hours?

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