If I book in RootLogic, does it show up on Google Calendar automatically?
Yes — if Google Calendar sync is set up correctly, a booking in RootLogic pushes to Google Calendar within minutes, and blocks added on Google Calendar also block availability in RootLogic.
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Yes, but only if the sync has been configured
The automatic sync between RootLogic and Google Calendar is a feature that has to be set up first — it doesn't connect automatically out of the box. If your practice has already completed the Google Calendar integration (the doctor authorized the connection in Settings), then yes: every appointment you book in RootLogic will appear on the doctor's Google Calendar automatically, usually within 1–2 minutes.
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How to confirm sync is active for your practice
Go to Settings in the left sidebar, then click Calendars. Open any consultation or procedure calendar. Look for a Google Calendar Sync or Integrations section — if you see a connected Google account email address listed there, sync is active. If you see a "Connect" button with nothing connected, the sync has not been set up yet.
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How the two-way sync works in practice
The sync goes in both directions. Booking made in RootLogic shows up on Google Calendar as a new event. A block the doctor adds directly on their Google Calendar (like "Out of Office" or a personal appointment) shows as unavailable in RootLogic, preventing double-booking. This means the doctor can manage their own time directly in Google Calendar without needing to log into RootLogic every time they want to block a slot.
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What to do if a booking is not showing on Google Calendar
Wait 2–3 minutes — sync occasionally takes a moment. If it still hasn't appeared, go to Settings and check whether the Google Calendar integration is still authorized. Occasionally the Google OAuth token expires and needs to be reauthorized. If the connection looks active but bookings still aren't syncing, submit a support request through the RootLogic portal request form to your VMMG account manager.
Important: Never delete or edit appointments directly from Google Calendar with the expectation that the change will reflect in RootLogic. Always manage appointment changes (reschedules, cancellations) inside RootLogic first. The sync is not always perfectly bidirectional for edits — it's most reliable when RootLogic is treated as the primary scheduling system.
Pro tip: Ask the doctor to verify they can see the RootLogic appointments on their phone's Google Calendar app. Once they confirm they can see their consultation schedule there, they stop asking the front desk for daily rundowns — it's a quick win that reduces internal communication overhead.