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What automation goes out after a no-show?

Understanding what RootLogic sends automatically helps you time your personal follow-up so you're supporting the sequence, not talking over it.

1
What triggers the no-show automation
The no-show sequence fires the moment you mark an appointment as No Show in the contact's Appointments section. Nothing goes out automatically based on a missed calendar slot — you must mark it manually to kick off the sequence.
2
What the sequence sends
RootLogic sends a short series of texts and emails over the following 24–48 hours. The first message goes out within minutes of the No Show mark — typically a friendly text acknowledging the missed appointment and offering to rebook. Follow-up messages space out over the next day or two if there's no reply.
3
How to see exactly what was sent
Open the contact record, then click the Activity tab. Every automated message — including the exact text sent and the timestamp — is logged there. The Conversations tab shows the SMS thread in real time if the patient replies.
4
What you should do personally alongside the automation
The automation handles the follow-up cadence, but a personal phone call from a real person still outperforms any text sequence. Call within 15 minutes of the no-show. If they don't answer, leave a brief voicemail, then let the automation continue. Don't double-text the same message the automation just sent — check the Activity tab first to see what went out.
Important: If the patient has DND (Do Not Disturb) enabled on their contact record, the no-show automation will not send them any texts or emails. Check the contact record for a DND indicator before assuming the sequence is running.
Pro tip: If a patient replies to an automated no-show text, their reply appears in your Conversations tab immediately. Jump in and take over the conversation personally — nothing converts a no-show like a real human responding quickly to their message.

Related articles

How do I mark a no-show? How do I rebook?