Who do I contact if I'm locked out of my account?

Before reaching out to anyone, go to manage.rootlogic.pro, click "Forgot Password?" below the login fields, and enter your email. A reset link arrives within a couple of minutes. This resolves the majority of lockout situations on its own. Check your spam folder if the email doesn't appear in your inbox.

Your first call should always be to your account manager at Vitality — they are your RootLogic support contact. You can reach them by phone or email (your account manager's contact info was included in your onboarding materials). They have admin access to unlock accounts and resend invitations.

If you can't reach your account manager directly, use the RootLogic support request form — the URL will be provided by your account manager during onboarding. Submit your name, email address, and a brief description of the issue. The team monitors requests during business hours and will respond same-day for lockout issues.