The Lead Connector app isn't sending me notifications. How do I fix it?

On iPhone: go to Settings > Lead Connector > Notifications and make sure "Allow Notifications" is toggled on. On Android: go to Settings > Apps > Lead Connector > Notifications and confirm they're enabled. This is the most common cause — the app permission got turned off during an update or phone reset.

Open Lead Connector, tap your profile icon in the top-right corner, then tap "Notification Settings." Make sure New Lead, New Message, and New Call notifications are all toggled on. These in-app switches are separate from your phone's system settings — both need to be on.

Tap the menu icon in Lead Connector and check which account is displayed at the top. If you work at multiple locations or if your account was recently set up, you may be viewing a different practice's account. Switch to your practice's account and check if notifications start coming through.

Tap your profile icon, scroll down and tap "Log Out," then log back in with your RootLogic credentials. This refreshes the push notification token between the app and the server and resolves most remaining cases.

Delete Lead Connector from your phone, then reinstall it fresh from the App Store or Google Play. Search for "Lead Connector" — the icon is teal/blue with an "LC" mark. Log in again after installation. This clears any corrupted local notification data.